Our Commitment to Privacy:
Herballoveshop.com appreciates your patronage and respects
your personal privacy. We will never share or release
your personal information, such as: your name, street
address, telephone number, fax, e-mail address or any
other personal information without your consent. The
personal information that you provide to us is used
ONLY to process your order(s), reply to your questions,
and to improve your future experiences with our website.
Discreet Packaging
For your privacy, our packaging in no way reveals the
nature of its contents. We ship using either a plain
white box, a standard issue AirBorne Express box or
a USPS Priority Mail box with a return address of "Dynamic
Bridge Inc."
The Way We Use Information:
We use the information you provide about yourself when
placing an order only to complete that order. We do
not share this information with outside parties except
to the extent necessary to complete that order.
Return Policy
Our return policy is simple and direct. Within 30 days
of receiving your order, you may return any item shipped
by Herballoveshop.com for a full credit or refund under
any of the following circumstances:
- Item is in new and unopened condition with original
packaging and accessories
- Item was received damaged or defective
- Incorrect item was shipped
We're sorry, but we do not accept returns of opened items
or items returned more than 30 days after delivery. Products
cannot be returned if the reason is that you do not like
a particular flavor. Please try samples of products from
your local store to be sure you enjoy a particular flavor.
Please contact our Customer Service specialist at info@herballoveshop.com
and we are more than happy to assist you in returning
your order. In your email please include your name,
order number, email, contact phone number, and the reason
you want to return each item (choose one of the following):
"E" - Ordered the wrong item
"M" - Received an item that was not ordered
"S" - Did not like item or changed mind
"Q" - Item was damaged, defective, or missing
parts
"T" - Item did not arrive in time
"O" - Other (please describe)
Our Customer Service specialist will reply to your
message and, if necessary, send you shipping instructions
for returning the item(s).
We'll also provide free return shipping label if your
return is the result of our error. If your return is
not the result of our error, the shipping costs associated
with your return will be deducted from the amount of
the credit or refund. Once your return has been received,
a credit or refund will be issued within 30 days and
an e-mail confirmation will be sent.
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